OH HELP

Mar. 5th, 2012 08:43 am
charisstoma: (Default)
[personal profile] charisstoma
My home computer is seriously messed up. Have been having these 'app can't be found. check your install disk' or something like that. Wasn't too bad before but after the phone call... HP sent me a e-mail a bit back that said, 'sorry, we don't do your Windows updates anymore'. I have an XP.

So I get a phone call that says we've been monitoring your computer and we know how to fix your e-mail. *blink blink* "Go to your computer and I'll tell you what to do." *blink blink*
1. Land line she's calling me on is in a whole other room and it's attached to the wall.
2. Phone connection was difficult to understand.
3. Sure her name is Jane Something.. Doesn't make any difference that her speach sounds like she is a native of India.

Computer now tells me that I don't have the authority to close it.
First time I pushed the button I do have authority over.
Second time I logged myself off and then was able to shut the computer down.

But in the mean time lj commenting gave me a tiny window, dot sized to comment in. I tried to do a post and it wouldn't. Which is why you aren't hearing much from me.

I need to consult my gurus or get a different computer with a newer version of Windows or make a copy of my install disk from the place that it is on my computer and something.
The computer works fine if it's not hooked to the internet. *sighs*

Date: 2012-03-05 03:16 pm (UTC)
alice_montrose: by me (Default)
From: [personal profile] alice_montrose
She might be Eastern European and not Indian. Part of the AOL support, for example, is from Romania. I happen to know this for a fact, as I interviewed for their call centre at some point.

Good luck figuring out what the problem is!

You can also try reinstalling Windows, if you can. This usually fixes most issues when I do it, even if it takes forever to tweak the programs to my liking afterwards.

Date: 2012-03-05 06:50 pm (UTC)
From: [identity profile] charisstoma.livejournal.com
I thought of reinstalling Windows too. That was one of the options I've been considering.

Thank you.

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charisstoma

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